Meet the people where they are: Assessing user needs for aftershock forecast products in El Salvador, Mexico and the United States
Aftershock forecasts can help communities reduce their seismic risk by conveying how many aftershocks can be expected following a large earthquake, and how the expected number of aftershocks and their corresponding ground shaking evolves over time and space. Prior work finds that graphical forecast products may communicate such information better than only text or numbers. To identify which visual products can serve multiple user groups, we held workshops with members of several professions, including emergency managers, engineers, critical infrastructure operators, public health specialists, science communicators, and more. We conducted these workshops in El Salvador, Mexico and the United States to understand which forecast products may be effective across different countries. In these workshops, users performed small-group activities to elicit the types of aftershock forecast information that would support decisions in their respective roles and how this information would optimally be displayed. Maps of shaking hazards were frequently requested across all professions and countries, even for dissimilar forecast uses. The design of these maps, and other product needs, were differentiated by profession, country and other factors. Other forecast products, including those showing forecasts about the magnitudes and time periods of future aftershocks, also served a variety of users, but for different types of decisions. We found a greater variation in user needs by profession than by country, and that user needs also vary with time, communication channel and other contextual factors. We discuss practical implications for user-centered visual communication of operational aftershock forecasts.